Refund policy

RETURNS POLICY FOR ONLINE ORDERS

We do our best to make sure items are advertised as true to life as possible, but we understand that items can look slightly different in real life from time to time.  That’s why we happily accept returns for store credit on all items in perfect condition within 30 days of receiving your order(not the purchase date). This allows for pre-order timelines and any transit delays that might happen along the way.  To be eligible for a return, items must be:

Please note:

Return shipping costs are the responsibility of the customer. We recommend using tracked postage, Fifi Boutique Bespoke is not responsible for parcels lost, stolen or damaged in transit.

Once your return has been received, checked and approved, we’ll issue a store credit for the original item value. Store credits are valid for 6 months from the date of issue and will be sent via email within 3-4 business days of receiving your return.

To start a return, please contact us with your order details and reason for return — we’ll guide you from there.

Fifi Boutique Bespoke does not offer a refund on bespoke orders (including colour, sizing or styling changes) 

FAULTY OR DAMAGED ITEMS

We take great care when designing, handcrafting and packing each piece. However, if something arrives faulty

You must contact us within 7 days of delivery to receive a refund.  After this Fifi Boutique Bespoke has no legal obligation to provide a refund.

Include clear photos and a short description of the issue so we can assist as quickly as possible.

Depending on the situation, we may offer a replacement, store credit, or refund at our discretion.

Please note that any claims raised outside of the above timeframes may not be accepted.

ORDER CANCELLATIONS + CHANGES

Once an order has been placed, it cannot be cancelled.

If you need to request a change, please get in touch as soon as possible. While we’ll always do our best to assist, changes may not be possible depending on the stage your order is at or the type of item purchased.

Any updates made after an order has been placed (and prior to dispatch) are at our discretion. Where a change is possible, additional fees may apply to cover processing, materials, or administration already incurred.